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Universal Service To Universal Access
The Paradigm Shift in Citizens'
Use of Telecommunications

Mark Goldstein
Richard Z. Gooding, Ph.D.

© 1995 - International Research Center
State of Arizona Contract No. A6-0028-001

This research report is the sole property of the State of Arizona and all rights are reserved. Please contact John B. Kelly, Executive Director of the Government Information Technology Agency (GITA), to request copies of this report or inquire regarding use of material contained herein. The views and opinions of the authors do not necessarily state or reflect the views, opinions or policies of the State of Arizona.


published December 1995; Updated March 1996 NOTE: The original publication, excluding Appendices, is also available in Adobe Acrobat format [236k PDF file]

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